Earthco Projects is committed to customer satisfaction and this commitment is reflected in our Returns Policy. If you have questions or are unsatisfied in our goods or service please call 1800 790 907 or email accounts@earthcoprojects.com.au 

The Earthco Projects refund Policy applies to all purchases made online at earthcoprojectsstore.com or over the telephone with a customer service representative. ( Real Human )

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. To be eligible for a refund, the product must be unopened and unused. Return shipping is at customer cost. The exchange or refund is sought within 30 days of purchase. A valid receipt is either the original tax invoice issued with the product or the Order Confirmation Email.